Frequently asked questions

Will everything really be delivered without plastic?

Absolutely! This does mean that if you know you won't be in on delivery day, please request to leave with a neighbour or in a safe, dry place as our packaging is paper and therefore not waterproof. We have made this choice because we don't want to add to the plastic crisis and hope you can understand.

Do you have a size chart?

Yes, it can be found here.

Who can I contact if I have a question regarding my order?

Please email via theethicalclothingcouk@gmail.com and we will get back to you as soon as possible!

Will you take bulk/custom orders?

We will always do everything that we can to make our customers happy! We are more than happy to discuss bulk orders (10+ tshirts or 15+ totes) or to work with you to create a custom design for your tees or totes (10+ tshirts or 15+ totes required for this service). Please send us an email via theethicalclothingcouk@gmail.com and we can discuss this further!

How long will my order take to arrive?

We print every t-shirt and tote bag by hand and ask for you to please allow us 3 days to print your item(s) and 3 working days to receive them after this as we are based on the Isle of Wight and every order will be sent first class. Once your item has been shipped, we will email you with the tracking information for your order. As always, if you are experiencing any issues at all, email us via theethicalclothingcouk@gmail.com and we will do our best to resolve as soon as possible.
Please remember that we do ship our orders plastic free, so ensure that if you are having your order delivered to a safe place, that area is dry.

How do I return my order?

Please email us via theethicalclothingcouk@gmail.com and let us know why you are returning your order and so we can expect it. Providing your order/item(s) are as new and we receive your item back within 14 days, we will issue a full refund.
For issues with custom orders, please email us. For custom orders, we will always send a photo of the final design template before we print. If you have any issues, please let us know at this time and we can make any alterations necessary.

Wash care

We recommend washing your garments with an eco setting!

The Sustainable, Plastic-free Clothing Company

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© 2019 by The Ethical Clothing Co.